Last Updated: 01.09.2024

1. General Information on Membership Cancellation

Doctors wishing to cancel their membership on MyDoctorsOnline.co.uk should follow the procedure outlined below. Approval of the cancellation request is subject to the platform’s policies and the terms of the agreement.

2. How to Apply for Membership Cancellation

To cancel your membership, follow these steps:

1. Log In: Access your doctor account by logging into MyDoctorsOnline.co.uk.
2. Access Account Settings: Navigate to the 'Account Settings' or 'Membership Management' section in your user panel.
3. Select Membership Cancellation: Find and click on the 'Cancel Membership' option.
4. Fill Out Cancellation Form: Complete the cancellation form, providing the reason for cancellation and any required information.
5. Submit Request: Submit the form and await a confirmation email regarding the status of your cancellation request.

3. Cancellation Terms

Membership cancellations are subject to the following conditions:

• Notice Period: Membership cancellations should be made before the end of the current billing period. If the cancellation occurs during the current period, fees for that period are non-refundable, but future period charges will not be applied.
• Use of Services: No refunds will be provided for services rendered or features used prior to cancellation.
• Payment Adjustments: Ensure that payments are accurately calculated and adjusted at the time of cancellation.

4. Cancellation Process

The cancellation process involves:

1. Request Review: Your cancellation request will be reviewed by our support team.
2. Approval and Processing: Upon approval, your cancellation request will be processed, and your account will be deactivated.
3. Confirmation: You will receive a confirmation email once the cancellation has been successfully completed.
4. Data and Content: All personal data and content associated with your account will be permanently deleted upon account closure.

5. Contact for Cancellation Requests

For assistance with membership cancellation or other inquiries, please contact us at:

• Email: support@mydoctorsonline.co.uk
• Phone: [Your Phone Number]
• Address: [Your Company Address]

6. Changes to the Cancellation Procedure

This procedure may be updated periodically. Any changes will be published on our website.