Last Updated: 01.09.2024

1. General Information on Returns

Appointments and services booked through MyDoctorsOnline.co.uk are non-refundable unless cancelled within a specified period. This procedure outlines the information needed for processing return requests.

2. How to Request a Return

To request a return, follow these steps:

1. Log In: Access your account by logging into the website.
2. Select Appointment or Service: Locate the appointment or service for which you wish to request a return.
3. Return Request Form: Complete the ‘Return Request’ form, providing the required information.
4. Submit: Submit the form and await a confirmation email indicating that your return request has been received.

3. Return Conditions

Returns are subject to the following conditions:

• Appointment Cancellation: Appointments must be cancelled at least 24 hours in advance. No returns will be processed for cancellations made within this period.
• Service Cancellation: Online consultation services must be cancelled before the service is provided. No refunds are available for services already rendered.
• Membership Cancellation: No refund will be issued for the current period upon membership cancellation. Charges for future periods will not be applied after the membership is cancelled.

4. Return Process

The return process includes the following steps:

1. Request Review: Your return request will be reviewed by our support team.
2. Approval and Processing: After verifying the request, if approved, the return process will be initiated.
3. Return Timeframe: Once approved, the refunded amount will generally be credited back to your account within 5-10 business days.
4. Return Method: The return will be processed using the original payment method.

5. Exceptions to Return Conditions

Certain situations may be exempt from the standard return conditions:

• Emergency Situations: Special conditions may apply in cases of medical emergencies or other extenuating circumstances.
• Service Quality Issues: If you experience issues with the service quality, contact our support team to explain the situation. Returns may be processed as necessary.

6. Contact for Return Requests

For any return requests or issues, please contact us:

• Email: support@mydoctorsonline.co.uk
• Phone: [Your Phone Number]
• Address: [Your Company Address]

7. Changes to Our Return Policy

This return policy may be updated periodically. Any changes will be published on our website.